I build the programs that make developer platforms work

Jacklyn is a superstar on all fronts: highly technical, a natural educator, a great producer (of both live broadcast and pre-recorded productions) [...] She was my go-to source of knowledge on all things product, I saw her manage all our documentation and do a successful full migration to a new platform [...] One of those rare people who are multitalented, but with an ability to go deep on any one of their functions.

Jacklyn spent over three hours sitting down with me, breaking everything down step by step, building a prototype and sharing her past experiences. [...] The advice she gives isn’t quick fixes that will solve the current problems. Her solutions are focused on improving how the organization operates in the long run by addressing the root cause. [...] Because of Jacklyn, I feel so much more comfortable being a leader than I did in September.

One of Jacklyn’s biggest strengths is her ability to turn customer pain points into high-quality documentation that genuinely helps users succeed. [...] She collaborated with the interns I led, and used real customer issues and trends to ensure our docs addressed the questions users were actually asking. That proactive approach reduced the burden on our support team, while creating a better self-serve experience for customers. [...] She excels at bringing together Engineering, Support, and Developer Relations to solve problems and improve the customer experience.

Jacklyn is one of the most effective and valuable collaborators I have ever worked with. [...] She presented from Tokyo in the middle of the night (to accommodate our 11:00 AM CST class time!) [...] Students were building real, functional chatbots within 50 minutes of each class. [...] She is a professional who genuinely invests in the success of the developer community.

Not only does she hear the users, she knows exactly what to do with that feedback. Her work on Voiceflow documentation brought in structure and freshness to the product docs. Her video walkthroughs gave personality to it. [...] Having Jacklyn on your team will give you the advantage of having insight into your user pains you’ve never had before.

Jacklyn is truly a staple of the global hacker community, building bridges with event organizers in several countries and helping ensure their hackathons are well-supported. She’s also an excellent trainer, leading by example and doing an exemplary job of preparing the next generation of MLH Coaches.

Jacklyn is a superstar on all fronts: highly technical, a natural educator, a great producer (of both live broadcast and pre-recorded productions) [...] She was my go-to source of knowledge on all things product, I saw her manage all our documentation and do a successful full migration to a new platform [...] One of those rare people who are multitalented, but with an ability to go deep on any one of their functions.